GoStats has burned me for possibly the last time. While I try to be patient (despite what my blog posts suggest to the contrary) with every company that I deal with, since I know that they're run by people just like me, my patience only extends so far.
GoStats stopped counting visits to Anti-AOL on September 9th. That was six days ago, and I still have no stats.
This failure on GoStats' part to count my stats comes at a particularly bad time since I began updating Anti-AOL for the first time in three months last week, mostly to tell everyone to quit bugging me [that post was eventually deleted for reasons unrelated to that topic]. That was nice of me, wasn't it?
Without a counter I have no idea if anyone saw my new posts besides Laura Peterson. She left a comment or I'd never have known.
Also, while unimpressive, Anti-AOL is less than
~900 < 300 visits away from reaching 200,000 unique visitors. Now I have to guesstimate that sometime this week the milestone will pass, and not knowing exactly who will arrive for it and when bugs me. The inaccuracy of it bugs me.
GoStats tried to work with me on this a little, but only once I contacted them using the Support page. There is no general announcement on their website saying anything is wrong. There is no GoStats Blog updated by the owner or Support Staff to keep us up-to-date on any issues they're having. There is nothing on any of the major websites about it that I can find in the search engines.
Perhaps it was happening to me and me alone?
Once I used the Support Page I got an answer very quickly saying that the server that host my stats had a "processing delay" and that the problem would be fixed "very soon".
One week later I'm still waiting.
Is that the part above that you called "working with you, MM?" you're probably asking me through Internet Telepathy™ (that's right, I trademarked it). No, of course not.
In addition to telling me about the slow server, GoStats also told me I could create a new temp account for Anti-AOL and the stats for it would propagate instantly (only for the new time period, of course) because the counter would be calling home to another, faster server. So I went ahead and did that.
The GoStats admin I was messaging with also gave me a pro account free of charge for six months (a $44 value!). That was at my request, but I was surprised he honored it.
About 24 hours later the server for my temp stats also took a crap, leaving me once again with no stats.
I left a message about it on the Support page tonight but many hours later I still haven't received an answer. Chances are the admins and Support Staff are overwhelmed with "slow servers" multiplying all over the place. I understand. But I don't have any more patience for it.
I already gave up one week in good faith, convinced this was a reliable stats host that would fix the problem "very soon". I took them at their word.
So tonight I went back to Sitemeter.
My timing for returning to Sitemeter's fold is perfect: their new stats pages, based on some ugly charts-and-graphs stuff using Flash, has already been tried and rejected by millions, so now they've gone back to the old style that everyone liked much better. Everyone who didn't cancel their Sitemeter account in the last week over the Flash-based redesign is happy again now...including me.
Update 9-14, 11:55PM: I logged into GS tonight to see if they ever answered my message (they didn't) and while I was there checked my (non-existent) stats and lo and behold, the temp counter that I forgot I left on Anti-AOL (it's invisible) is not only working, but counting at least twice as many visits as Sitemeter is for the same 24 hour period. So I'm going to put the GoStats counters back up and leave the Sitemeter ones in place for a while just to compare.